Technical Support

Hello!

Gone Home’s system requirements are as follows:

Windows:

  • WindowsXP SP2 or higher
  • 1.80GHz Processor
  • 2GB Memory
  • Video card with 512MB or greater VRAM
  • (Note: Intel HD Graphics 4000 not supported on Windows 8)
  • 2GB HDD space

Mac:

  • OS X v10.7 Lion or higher
  • 1.80GHz Processor
  • 2GB Memory
  • Video card with 512MB or greater VRAM
  • 2GB HDD space

Linux:

  • glibc 2.11 or newer
  • 1.80GHz Processor
  • 2GB Memory
  • Video card with 512MB or greater VRAM
  • 2GB HDD space

If you’re looking for your Gone Home data, including saves, options, and key binding files, they are located in different places depending on your OS:

  • Windows Vista/7: /Users/<username>/AppData/LocalLow/The Fullbright Company/Gone Home
  • Windows XP: /Documents and Settings/<username>/Local Settings/Application Data/The Fullbright Company/Gone Home
  • Mac OSX: ~/Library/Caches/The Fullbright Company/Gone Home
  • Linux: ~/.config/unity3d/The Fullbright Company/Gone Home

Here are some solutions or workarounds we’ve found to some problems our players have reported:

  • For gamepad support on OSX, Gone Home only officially supports the Xbox 360 gamepad with third-party drivers. Please find the tattie-bogle OSX gamepad drivers here: http://tattiebogle.net/index.php/ProjectRoot/Xbox360Controller
  • If your game is crashing at startup, and you are running on Windows 64-bit, try going into your install directory and running GoneHome32.exe. If it still crashes on startup, try renaming GoneHome32.exe to GoneHome.exe and GoneHome32_Data to GoneHome_Data, then run GoneHome.exe.
  • Alternately, if the game is crashing on startup and your 3D accelerator card is of the Intel HD Graphics line, you may need to disable CMAA in Intel driver 3D settings.
  • If you’re having problems with controls or input, please make sure you don’t have any extra joysticks or controllers plugged in. Gone Home supports the Xbox controller, but any other peripherals such as steering wheels, rudder pedals, or joysticks can cause input to be registered incorrectly.
  • If you’re not seeing the lights turn on when you flip switches, please ensure you have installed the most recent drivers for your video card. (and, of course, that your hardware meets our minimum specifications for playing). Also check your NVidia or graphics card’s control panel software and make sure your dedicated graphics card is set to Default, so that Unity does not use a graphics card that might be integrated into your motherboard.
  • If your performance is much worse than expected (for instance, low framerate even on lowest settings,) try going into your Nvidia or graphics card’s control panel software and make sure your dedicated graphics card is set to Default, so that Unity does not use a graphics card that might be integrated into your motherboard.
  • If you can navigate the menus with the mouse, but the keyboard controls don’t work for you, try deleting the “UserBindings.sav” and “DefaultBindings.sav” files and reloading the game.
  • Some crashes or blackscreens can be caused by other programs that grab the rendering device. Try stopping any other programs that are running before launching the game.
  • We’ve discovered that Avast! Antivirus can cause problems with the game. If you’re seeing a crash immediately upon starting the game, please disable your antivirus entirely (“game mode” is not enough) and try again. As an alternative to disabling the software completely, you might also try the following: In Avast!, go to Settings -> Troubleshooting -> disable Hardware-Assisted Virtualization -> Reboot your machine.
  • If you’re playing through Steam and seeing a crash, try right-clicking on the game, choosing “Properties” and unchecking the box next to “Enable Steam Community”
  • If you are on MacOS, and experience a crash, and then have trouble getting your game to start again, try deleting the OS cache files in “Finder/Library/unity.The Fullbright Company.Gone Home.savedState” or “Finder/Library/Saved Application State/unity.The Fullbright Company.Gone Home.savedState” or “~/Library/Containers/com.thefullbrightcompany.gonehome/Data/Library/Saved Application State/com.thefullbrightcompany.gonehome.savedState”
  • If you are seeing an error about Mono, please try (re) installing the Microsoft Visual C++ 2010 Redistributable Package? The 32-bit version is here: http://www.microsoft.com/en-gb/download/details.aspx?id=5555 and the 64-bit is here: http://www.microsoft.com/en-gb/download/confirmation.aspx?id=1463.
  • If you are on Linux and experiencing movement issues, try this workaround from Arderath on the Steam forums:

If your issue isn’t covered here, please visit the Steam support forum. Membership is free:
http://steamcommunity.com/app/232430/discussions/1/